JOLT Charge Pty Limited ACN 627 377 780 (“JOLT/we/us/our”) is committed to protecting the privacy of our customers’ personal and credit information. This policy sets out the ways in which we collect, hold, use and disclose personal information (including credit-related information). This policy applies to JOLT Charge Limited and our related entities (including JOLT Charge Holding Pty Limited). We may vary this policy from time to time.
We are committed to abiding by the Privacy Act 1988 (Cth), the Australian Privacy Principles, the Privacy (Credit Reporting) Code 2014, and other relevant laws.
What is personal information?
When we refer to “personal information”, we mean information from which your identity is reasonably apparent. This information may include information or an opinion about you. The personal information we hold about you may also include credit-related information.
How do we collect personal information?
We only collect information that is relevant to our business relationship with you. This information is received directly from you or from other sources who you have approved giving us information.
If we collect personal information from someone else, we will take reasonable steps to ensure that you:
- have been informed that we have collected that information;
- understand the purposes for which we have collected that information;
- and are aware how we might use that information or disclose it to other people.
Your telephone calls to us may be monitored or recorded for internal training purposes.
What personal information do we collect?
The personal information we collect about you may include:
(a) Email address
(b) Preferred username
(c) Email or Mailing address
(d) Telephone number
(e) Password
(f) Credit card details, and
(g) Vehicle make, model, and identification number.
When you use our website or mobile application, we may collect information about your location or activity, including IP address, telephone number and whether you have accessed third party sites, the date and time of visits, the pages that are viewed, information about the device used and other user location information. We collect some of this information using cookies (see ‘Our use of cookies’ below)
Why do we collect personal information and how do we use it?
We collect personal information for the purposes of:
- providing services to you;
- managing our business relationship with you;
- direct marketing;
- researching and planning for improvement of our products and services; and
- complying with our legal and regulatory responsibilities.
If we require personal information about you for a specific purpose that is not obvious, we will let you know that purpose at the time the information is collected.
How do we collect your personal information?
Where reasonable and practical, we will collect your personal information directly from you. We may collect information about you that is publicly available, for example from public registers or social media, or made available by third parties.
When might we disclose personal information?
We may disclose your personal information to achieve the same purpose for which it was collected.
Apart from the purposes above, we do not give your information to any other person or company outside our related companies.
We might also disclose personal information about you:
- within our corporate group and subsidiary companies;
- on a confidential basis to our agents, contractors and external service providers;
- to entities that assist us to provide our services to you,;
- if we are otherwise permitted or required to do so by law, government and law enforcement agencies or regulators;
- to investors, agents or advisers, trustees, rating agencies, or any entity that has an interest in your finance or our business;
- to entities to whom we outsource some of our functions or that provide information and infrastructure systems to us;
- to associated business and other organisations (unless you tell us not to) and their agents for the purpose of marketing their products and services to you;
- in other circumstances where you have first consented to the disclosure.
Website traffic information
Because of the way web communication standards work, when you arrive at or leave our website, we automatically receive the web address of the site that you came from or are going to. We also collect information on the pages of our website you visit while you are on our website, the type of browser you use, and the times you access our website. We use this information to try to understand our customers’ preferences better and to manage the load on our servers, to improve our service and your experience with us.
Our use of cookies
We use cookies, pixels, pixel tags, tracking links and other third party-technologies (known collectively as “cookies”) to collect information about your use of our website and customise your experience of our services. Cookies are small files of data that reside on your computer and allow us to recognise you as a JOLT customer (or a visitor of our website) and keep track of your visits and activity on our website to provide several features, such as;
- Remember your customised settings, such as your location, and your sign-in details;
- Customise landing page experiences based on your account activity;
- Analyse traffic on our website;
- Track your behaviour when using our website and services to deliver content and advertising which is relevant to your interests;
- Track the success of promotional material and advertising campaigns;
- Show you interest-based and customised advertising;
- Promote trust and safety;
- Prevent fraudulent conduct;
- Enhance the security of our website and service.
We share cookie information with third-party partners with whom we work with to provide services to you.
We also allow approved third-party partners including Braintree and LinkedIn to set cookies or other third-party technologies to collect data when you utilise JOLT’s services. These third parties may use the data collected from these cookies or other third-party technologies (along with other information they may hold about you, including information from cookies on other webpages) to show you interest-based advertisement on sites across the internet, deliver you with personalised content, measure the effectiveness of their advertising, or perform services on behalf of JOLT. Third parties may store and distribute data obtained from cookies or other third-party technology in data centres and systems around the world including outside of Australia. You may encounter cookies from other businesses when using our services on websites we do not control. For example, if you view a web page related by someone else or use an application developed by another business, there may be a cookie placed by that web page or application.
You are free to opt-out of receiving cookies and interest based-ads from us and third parties if your browser or browser add-on permits. To locate instructions to opt-out of cookies specific to your browser, select the “help menu” on your browser. You can access information about opting out from receiving targeted advertisements by visiting; the NAI website opt-out page here: http://www.networkadvertising.org/choices/, the DAA opt-out page here: http://www.aboutads.info/, and/or the EDAA opt-out page here: http://www.youronlinechoices.eu/. Opting out of cookies may interfere with your use of our website and JOLT services. If you opt-out of cookies you may encounter interference with your use of our website and services.
Storing and retaining personal information
We store personal information in electronic or hardcopy form (or both) and use industry-standard levels of security to prevent unauthorised access to that information.
Personal information is only accessible to our staff or to authorised service providers with incidental access to supply their services to us.
We do not retain any of your information longer than is required for the business relationship with you or for legal purposes. When we are informed, we will keep the personal information we hold accurate, complete and up to date.
Anonymity
Where it is lawful and practicable, we endeavour to de-identify the personal information we collect about you.
Direct marketing
We may use your personal information from time to time to inform you about our current and future services, including contacting you by phone, email, SMS or post. You can request that you do not receive direct marketing communications by contacting us by email at [email protected] or by simply clicking “unsubscribe” or “STOP” to any emails or SMS offers or electronic marketing you may receive. We will not charge you for giving effect to your request and will take all reasonable steps to meet your request at the earliest possible opportunity.
Updating your personal information
It is important to us that the personal information we hold about you is accurate and up-to-date. During our relationship with you, we may ask you to inform us if any of your personal information has changed.
If you wish to make any changes to your personal information, you may contact us. We will rely on you to ensure the information we hold about you is accurate or complete.
Access to and correction of your personal information
You may access and update any personal information you think we may hold about you at any time by contacting us at the address below.
If you wish to access the personal information we hold about you, we may charge a small fee to cover our costs of supplying that information. We will inform you of this cost at the time you make a request.
If you believe any personal information held by us is inaccurate or out-of-date, you may update that personal information.
Depending on the type of request that you make, we may respond to your request immediately. Otherwise, we usually respond to you within seven days of receiving your request. We may need to contact other entities to properly investigate your request.
If you are requesting us to correct your personal information, where reasonable, and after our investigation, we will provide you with details about whether we have corrected that information within 30 days.
There may be situations where we are not required to provide you with access to your personal information, for example, if the information relates to existing or anticipated legal proceedings, if your request is vexatious, or if the information is commercially sensitive.
If we deny you access to the personal information we hold about you, or refuse to correct your personal information, we will provide you with an explanation why.
Queries and complaints
If you have any queries or complaints about the way we collect, use, hold or disclose personal information, please contact us. We will use our best efforts to respond to your query or request as quickly as possible.
For the avoidance of doubt, this policy does not apply to our employee records.
If you would like more information about this policy or the information we hold, please contact:
The Privacy Officer
JOLT Charge Pty Limited
Level 24, 300 Barangaroo Ave, Sydney, New South Wales, 2000
Email: [email protected] Phone: +61 2 5565 6000
This policy can be downloaded free of charge from https://jolt.com.au/privacy
If you require more information about privacy laws please contact:
The Privacy Commissioner:
Office of the Federal Privacy Commissioner
GPO Box 5218, Sydney NSW 2001
Phone: 1300 363 992 Website: www.oaic.gov.au
Changes to our Privacy Policy
We are constantly reviewing all our policies and attempt to keep up-to-date with market expectations.
Consequently, we may change this policy from time to time or as the need arises. We will post any changes to this policy on our website.
