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Contact

For Drivers

If you are having issues with a charger and need support or for all general enquiries, please visit:

Driver support centre

For Brands

If you’re looking to grow your brand by advertising our charging network, get in touch here:

[email protected]

For Cities

If you’re part of developing a city’s zero emission footprint or interested in bringing our JOLT chargers to your area, get in touch below:

[email protected]

Frequently
Asked
Questions

FAQs

No matter how you start your charge, make sure to:

  • Turn off your car
  • Start a session via your JOLT app
  • Then plug the connector to your vehicle

There are 3 ways to start your charge:

  1. Scan the QR code for your connector (CCS 2 or CHAdeMO)
  2. Input the 4 digit connector code (found on the charger) into the app
  3. Select the station in the map, then click the connector that is compatible with your car

1. End charging session in the JOLT app

2. Remove the connector from your vehicle

Charging stations also have a physical stop button on the chargers, near the cables

JOLT is trialing a new app feature which allows you to reserve a charging station, to make sure you can access a charger when you need, when you get there. You are able to reserve a charging station from 5 minutes before you plan to use it.

Everyone has the ability to get 7 kWh free – daily! bolt_black.jpg

Users are asked to choose their subscription plan during signup– just click 7 kWh Free

Miss it during signup? No worries!

1.png Click Account > Membership> Upgrade and choose your subscription plan

Open the app>Go to account> Find 'Membership'

Issues?

Try force closing your app and reopening

MORE QUESTIONS

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Your feedback is valuable and helps improve our products and services.